A customer, by the name of Jeff, called our office with what appeared to be a leaking hot water line under the slab of his home. Fortunately for Jeff, he became aware of this leak by noticing hot spots on the floor of his home, before any water surfaced and caused water damage. He called us the same morning that he discovered these hot spots on his floor, and we dispatched one of our leak detection specialists to his property within hours.
Upon arriving to the home, our service professional, Ira, was able to identify the suspect water line through basic deductive testing. The water line at fault was the kitchen hot water supply line that originated from Jeff’s water heater’s manifold in his garage. Ira presented Jeff with two different repair options. The first option was to invest in advanced leak detection in order to pinpoint the precise location of the water leak, and then, depending on the discovered location, and the subsequent invasiveness of excavation, consider breaking through the home’s slab to repair the faulty section of water line. The second option was to sever this water line at its source in the garage, abandon the leaking water line entirely, and run a new water line with an upgraded material through the home’s attic to the kitchen. This option utilizes a polymer-based water line that is not susceptible to breaking down in the same manner that the leaking copper water line did. Regardless of location and reconstruction involved with demolition, Jeff opted for the latter option, as he saw far more value with an entirely new water line. Unless the only viable path for a new water line reroute is extremely unpractical, this second option is the far more common one chosen, as repairing just a section of water line leaves the rest of the worn line intact and in use.
While performing his initial diagnoses, Ira had discovered that various shut-off valves in Jeff’s home were very worn down, and in several cases, seized entirely. A visual inspection of the home’s faucets and fixtures showed calcium build-up, and a test of the home’s water supply confirmed an overwhelming presence of unwanted chlorine. All of this deterioration, including the slab leak, would have almost certainly been avoided with proper water treatment. Jeff chose to have us install a whole house water treatment system from H2O Concepts. This unit not only protects a home’s plumbing, but also makes the home’s water safe to drink. Even though it is a bit more expensive, initially, than a traditional water softener, it is our most popular unit. These units come with a 10 year warranty, and, being maintenance free, the ongoing expense of salt is avoided. An immediate perk to Jeff for opting into water treatment was the upgraded warranty on the valves that we replaced in his home. Our warranty duration is extended from 1 year to 3 years on such services when a home has treated water.