There are two important elements when shopping for the right trenchless sewer replacement contractor in Phoenix, AZ.
When it comes time to complete a large project on your property, most property owners shop the same way. They call three different companies to get three different quotes. Then they choose the contractor that wasn’t the cheapest or most expensive, but right in the middle. Solely basing your hiring decision on price alone probably isn’t the best way to shop for services. After replacing over 3,000 sewer lines in the phoenix area over the last 10 years many homeowners come to us after their contractor failed to do things right. People often ask us, “What can we do next time to ensure this doesn’t happen again when hiring a contractor?” The answer is- to ask for a list of references, and ask for a list of potential problems. Contractors who are willing to share the problems they face when performing work, are generally seen to be more experienced, trustworthy, and less likely to leave you with a problem after they have completed your project.
Remember, simply asking for references isn’t good enough.
How to properly ask your Contractor for References.
When the contractor is onsite, we suggest in addition to asking him for a reference list, you ask this question: How many trenchless sewer replacements did your company perform last year?
Let’s say the contractor tells you they performed 20 trenchless sewer replacements last year, but the list of references he gives you shows three names. This could mean a 15% chance of customer satisfaction. Not great odds, right? Certainly not good enough for your project. If the contractor performs this sort of work frequently, surely his list of references will be quite lengthy.
If the contractor tells you “I cannot give the names of my customers due to privacy” you need to find another contractor. In all our years in business, 90% of customers will allow us to use them as a reference. If the contractor doesn’t want to be forthcoming with references, or only gives you a handful of references, we’d recommend looking elsewhere.
Why you should ask your contractor about potential problems that may arise while they are performing work.
Honesty and experience. If a contractor only informs you of the “good” about their services they are probably not the most honest. There are always drawbacks to every installation. There are always challenges that are presented while performing trenchless sewer replacements. If the contractor explains the challenges they may face when performing this work, it’s usually a great sign they are very experienced.
If the contractor only explains the “good” about the service and can’t give you a list of potential challenges they may run into, look for another contractor.
By using this important information you may just save yourself headaches, money, and stress.
Here at Legendary Home Services, we want everyone to be educated and well informed when choosing the right trenchless sewer replacement company in Phoenix.
If you need assistance, let us know, we are always here to help.